Customer Service

1. Purchase Process & Special Discount offer

- Please start surf our products under different categories and pick your interested & selected items and put in the shopping cart.

- Please pay attention to all current “Feature Products” and any special discount offer, including first-time member sign-up and birthday one-time Store Credits.

- If you successfully register as our member AND

- If you accumulate purchase up to HK$2,000 within 4 months, you will be automatically upgraded to “Healthy”  Gold member. And purchase is upto $5000 from 2nd year. Then, you can enjoy 10% discount from all your future purchase in the next 12 months (count from the day you are upgraded to “Healthy” GOLD member).

- If you accumulate HK$3,000 purchase within 6 months, you will be automatically upgraded to "Prosperous" Platinum member. And purchase is upto $6000 from 2nd year.  Then you entitle 15% discount for all future purchase in next 12 months. 

- If you accumulate HK$5,000 purchase within 6 months, you will be automatically upgraded to "Happy" Diamond member. And purchase is upto $8000 from 2nd year. Then you entitle 20% discount for all future purchase in next 12 months.

- After you pick and add all selected items into the shopping cart, please click “Checkout”. Before you click “Pay”, please have a quick look at selected “Add-on” items with special offer. If you are interested in any“Add-on” items, you can add them to the shopping cart before you click “Pay” to close out the order.

2. Payment Options & Process

We welcome any payment options listed below:

2.1 FPS Payment 

2.2 PayMe

2.3 BankAccount Transfer thru ATM on on-line banking

2.4 Google Pay

2.5 ApplePay

2.6 Credit Card (thru Stripe)

2.7 Credit Card (thru PayPal)

2.8 Alipay (HK or China)

3. Delivery lead-time

3.1 For items with stock in HK, it will take no more than 3 working days to deliver the order per customer’s selected standard delivery choice.

3.2 For items out of stock in HK, it will take 7 to 14 days to arrange delivery, depending on the lead-time from original manufacturer.

3.3 For urgent or special delivery of non-stock items in HK, we can help arrange point-to-point delivery to customer’s specified address directly fromAustralia, but with special delivery charge (need to quote case-by-case depending on the weight).

4. Delivery Arrangement & Pick-up Location Selection

*Please pay attention to different delivery charge rate and delivery-charge waive conditions*

4.1 SF Plus EF locker Delivery

4.2 S.F. Express - Centre Pickup

4.3 S.F. Express - Store Pickup

4.4 S.F. Express - 7-11 Store Pickup

4.5 S.F. Express - Circle K Store Pickup

4.6 S.F. Plus Direct Home Delivery

4.7 Special HK local delivery arrangement – agreed between customer and Shop Manager (3-10 working days)

4.8 Outside Hong Kong – Mainland China: by SF Express or HK Post Express delivery (7 -14 working days)

4.9 Outside Hong Kong – Taiwan: by SF Express or HK Post Express delivery (7 -14 working days)

5.0 Outside Hong Kong – Macau: by SF Express or HK Post Express delivery (4 -14 working days)